Privacy Policy
Last updated: 6 June 2026
Savti Salmon respects your privacy and aims to handle personal information responsibly, lawfully, and only for clear business purposes connected to this website and our seafood ordering service.
This policy is a practical website notice and is not legal advice. If you need formal compliance advice, please consult a qualified South African legal or privacy professional.
Information We Collect
When you use this site, we may collect information such as your name, surname, email address, contact number, delivery address, billing address, alternate contact details, account notes, order details, cart contents, payment status, and messages you send to us by email or WhatsApp.
The site may also process basic technical information, such as your browser, device, IP address, session information, and security logs, where this is needed to operate and protect the website.
How We Use Information
- To create and manage your customer account.
- To process orders, delivery details, invoices, payment records, and order updates.
- To contact you about product availability, checkout, payment, delivery, account access, or support.
- To send registration, password reset, order, and account-related emails.
- To protect the website against misuse, fraud, unauthorised access, and technical problems.
- To meet tax, accounting, audit, legal, and operational record-keeping obligations.
Payments
Card payments may be handled through Walletdoc. When you choose online card payment, you may be redirected to Walletdoc or a Walletdoc-controlled checkout process. Savti Salmon stores order and payment status information, but card details are handled by the payment provider and not by this website.
Sharing Information
We only share personal information where needed for normal business operations, such as payment processing, email delivery, website hosting, system maintenance, accounting, delivery support, or legal compliance. We do not sell customer personal information.
WhatsApp and Email
If you contact us by WhatsApp or email, your message and contact details may be stored by those service providers as well as by Savti Salmon. Please avoid sending unnecessary sensitive personal information through these channels.
Retention
We keep personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer retention period is required or allowed by law, accounting requirements, tax rules, dispute handling, fraud prevention, or business records.
Your Rights
South African privacy law gives data subjects rights relating to their personal information, including the ability to ask what information is held, request correction or deletion where appropriate, object to certain processing, and complain to the Information Regulator.
You can contact us at shop@savtisalmon.com or by WhatsApp at 079 700 1990 for privacy-related requests.
Security
We use reasonable technical and organisational measures to protect customer information. No website, email system, payment platform, or messaging service can be guaranteed completely secure, so customers should also keep their account login details private.
Updates
We may update this policy when our website, processes, service providers, or legal obligations change. The latest version will be published on this page.
Contact
For privacy questions, contact Savti Salmon at shop@savtisalmon.com or WhatsApp 079 700 1990.